Frequently Asked Questions

Frequently Asked Questions (FAQ) – Herbist

1. What is Herbist?

Herbist is an online store that provides natural herbal products and wellness solutions designed to support a healthier lifestyle.

2. How do I place an order?

Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the payment instructions to complete your order.

3. What payment methods do you accept?

We currently accept secure online payments and bank transfer (EFT). Payment details will be provided during checkout.

4. How long does delivery take?

Delivery within major cities in South Africa usually takes 1–3 business days, while outlying areas may take 3–5 business days.

5. How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. Any applicable fees will be shown before payment.

6. Can I track my order?

Yes. Once your order has been shipped, you will receive tracking details so you can monitor your delivery.

7. What if my order is delayed?

Occasionally, delays may occur due to courier or external factors. If your order is delayed, please contact us and we will assist you.

8. Can I cancel or change my order?

Orders can only be cancelled or changed before they are processed and shipped. Once dispatched, changes are no longer possible.

9. What is your return policy?

Please refer to our Return Policy page for full details. Returns are generally accepted for damaged or incorrect items under specific conditions.

10. Are your products natural?

Yes, Herbist focuses on natural herbal-based products designed for wellness and lifestyle support.

11. How can I contact you?

You can reach us through our website contact form or the support details provided on the site. We aim to respond as quickly as possible.