HERBIST
Holistic Healing
Return Policy
Return Policy – Herbist
At Herbist, your satisfaction is important to us. We aim to ensure that you receive high-quality products in excellent condition. This Return Policy explains how returns and refunds are handled.
1. Eligibility for Returns
We only accept returns under the following conditions:
- The item is damaged or defective on arrival
- You received the wrong product
- The item is unopened, unused, and in its original packaging (where applicable)
Returns must be requested within 48 hours of delivery.
2. Non-Returnable Items
For health, safety, and hygiene reasons, certain products cannot be returned if opened or used. These may include herbal, wellness, or consumable products unless they are faulty or incorrect.
3. Return Process
To request a return:
Contact our support team within the allowed return period
Provide your order number and clear photos of the issue (if damaged or incorrect)
Wait for approval and return instructions
Returns sent without approval may not be accepted.
4. Refunds
Once your return has been received and inspected, we will notify you of the approval status. If approved:
Refunds will be processed to your original payment method or arranged via EFT
Processing may take 3–7 business days
5. Exchanges
Where possible, we may offer a replacement instead of a refund, depending on product availability and the nature of the issue.
6. Shipping Costs for Returns
If the return is due to an error on our side (wrong or faulty item), we will cover return shipping costs. Otherwise, return shipping costs may be the responsibility of the customer.
7. Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
8. Contact Us
If you have any questions regarding returns, please contact our support team via our website or customer service channels.
To request a return:
Contact our support team within the allowed return period Provide your order number and clear photos of the issue (if damaged or incorrect) Wait for approval and return instructions
Returns sent without approval may not be accepted.
4. Refunds
Once your return has been received and inspected, we will notify you of the approval status. If approved:
Refunds will be processed to your original payment method or arranged via EFT Processing may take 3–7 business days
5. Exchanges
Where possible, we may offer a replacement instead of a refund, depending on product availability and the nature of the issue.
6. Shipping Costs for Returns
If the return is due to an error on our side (wrong or faulty item), we will cover return shipping costs. Otherwise, return shipping costs may be the responsibility of the customer.
7. Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
8. Contact Us
If you have any questions regarding returns, please contact our support team via our website or customer service channels.