Shipping Policy

Shipping Policy – Herbist

At Herbist, we are committed to delivering your products safely, quickly, and reliably. This Shipping Policy explains how your order is processed, shipped, and delivered.

Order Processing

All orders are processed within 1 to 2 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next working day. Once your order has been prepared and dispatched, you will receive a confirmation notification.

Shipping Methods and Delivery Time

We work with trusted courier partners to ensure your order reaches you in good condition. Delivery times depend on your location.

For major cities and urban areas within South Africa, delivery usually takes 1 to 3 business days. For outlying or rural areas, delivery may take between 3 to 5 business days.

Please note that delivery times are estimates and may be affected by factors beyond our control such as weather conditions or courier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and the size of your order. Any applicable delivery charges will be clearly displayed before you complete your purchase.

From time to time, Herbist may offer free shipping promotions, which will be communicated on our website.

Order Tracking

Once your order has been shipped, you may receive tracking details that allow you to follow your parcel until it arrives. If you do not receive tracking information, you may contact us for assistance.

Delivery Address

Please ensure that your delivery address is accurate and complete when placing your order. Herbist will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Missed Deliveries

If you are unavailable at the time of delivery, the courier may attempt redelivery or contact you to arrange a suitable time. In some cases, the parcel may be held at a local depot for collection.

Delays

While we aim to meet all delivery timelines, delays may occasionally occur due to unforeseen circumstances. Herbist is not liable for delays caused by third-party couriers, but we will always assist in resolving any delivery issues as quickly as possible.

Damaged or Lost Parcels

If your order arrives damaged or if you suspect it has been lost in transit, please contact us within 48 hours of delivery or the expected delivery date. We will investigate the issue and work towards a suitable resolution.

Contact Us

If you have any questions about shipping or your order, please contact our support team through our website or the provided contact details.